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Can I cancel my order?

Yes, as long as the item's not been dispatched.

You can cancel single item orders before dispatch by going in 'My Account' and 'My Orders'. If the cancel option is missing or your order, you can contact us and we'll cancel it and give you a full refund. It's as easy as that.

Cancellations made after we've sent your item(s) will need to be made at the time of delivery – just refuse the delivery, or contact us within 30 days. Once you've notified us, we'll let you know how to return it, or arrange for a collection. Once it gets back to us, you'll receive a full refund (including your initial delivery charge, but minus any return or collection costs).

What if I don't like what I ordered?

Don't feel like it's for you?

In the UK you have a legal right, under the Consumer Contracts Regulations June 2014, to cancel your order within fourteen (14) days following your receipt of the goods. Refunds for orders cancelled under the provisions of the Consumer Contracts Regulations will be processed in accordance with your legal rights.
You have 14 days from receiving your order in which to return it. Please just contact us within 14 days of receiving your order, and we'll let you know how to return it, or arrange for a collection.
Once it gets back to us, we'll refund you (including your initial delivery charge, but minus any return or collection costs).

Items returned must arrive in perfect condition and kikaboo.shop retains the right to refuse a refund on any item not deemed to be re saleable and charge you the collection fee and return postage fee, each will be charged at the same rate of the original delivery charge. The guarantee does not cover fair wear and tear, neglect, abuse or misuse of your Product, loss or damage (including rusting and corrosion) due to unreasonable exposure to water or weather; loss or damage due to fire, smoke, explosion, lightning, sunlight, infestation by animals or boring insects, or theft, or accidental damage or loss caused by a third party, or any non faulty workmanship issues.

We will confirm the refund amount and process the refund after goods arrived and inspected by our quality control department

What if the item is damaged when it arrives, or I was sent the wrong item?

It's important that you inspect your order on delivery, because we'll ask you to sign a form confirming that it's in good condition. If you're not happy, let our delivery partner know, or note this on the form and contact us.

Our quality team checks your furniture to make sure it's up to the very best standards before we send it to you. But if we've missed something or sent you the wrong thing, just let us know within 30 days. It really helps if you send us a few photos of the damage or any other issues. Our team will assess your complaint and let you know how to return the item, or arrange for a collection. We'll either give you a full refund, arrange for a repair, or order you a replacement.

So that we can collect it, the product needs to be disassembled and repackaged.

How much do returns cost?

If you need to return an item because it's faulty, or because of something we've done wrong, we won't charge you for the return/collection. But if you're returning an item because you've changed your mind, you'll need to pay the cost noted below.

  • Products < 25kg: £12.50
  • Products > 25kg: £35

If you return your whole order, we'll give you a full refund, including what you paid for delivery, minus the returns or collection fee.If you only return some of your order, we'll refund for those items and their delivery.

How long will my refund take?

We process refunds within 3 working days. On average it takes 3-10 working days to clear however it may take up to 30 days. For security reasons, we can only make refunds to the original payment method you used to place your order.